Admin Assistant
Admin Assistant/Receptionist
£11.91 per hour plus company benefits
Bank Contract
A Top 20 Care Home Group 2024!
Awarded One Of The ‘UK’s Best Companies To Work For’
Parkfield Grange is a luxurious 80 bedded residential and dementia care home situated in Stourbridge.
We are looking for an Administration Assistant/Receptionist to work on an ‘as and when’ basis to cover annual leave and adhoc sickness. Rotas are worked out in advance so you will be given notice of the days/weeks to be worked. As the Admin Assistant/Receptionist, you will be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.
In addition to reception duties you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator’s absence.
Main Responsibilities:
- Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
- Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
- In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
- Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
- Organise internal meetings and ensure that any requirements have actioned
- Coordinate the staff meal process as applicable to the individual home
- Respond to any emergency situations as requested by the home
- Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained
Person Specification:
- Excellent customer service skills
- IT literacy – competent with the use of systems
- Previous telephone experience
- Professional telephone manner
- Knowledge of general administration
- Good communication skills
- Neat and well presented
- Excellent written and verbal English